What is Microsoft Dynamics 365 CE (formerly known as Microsoft Dynamics CRM)

Customer relationship management (CRM) is an engagement solutions to managing a company's engagement with current and potential future customers.

The primary goal of customer relationship management systems is to integrate and automate sales, marketing, and customer support.

Microsoft Dynamics 365 (formerly known as Dynamics CRM) is a customer relationship management software package developed by Microsoft. The product focuses mainly on Sales, Marketing, and Service (customer support).

1.      Microsoft Dynamics CRM Versions/ Release History:

a)    1.0 - release year 2003
b)    3.0- release year 2005
c)    4.0- release year 2007
d)    2011- release year 2011
e)    2013- release year 2013
f)     2015- release year Sept 2014
g)    2016- release year Nov 2015
h)    Dynamics 365 CE